We offer reliable and trackable delivery to ensure your order arrives safely and on time. From checkout to your doorstep, we’re committed to a smooth and hassle-free shipping experience.

As a new brand, we currently operate on a pre-order basis. This allows us to produce responsibly and maintain quality, with slightly longer delivery times.

1. Pre-Order Window

When a product is available for pre-order, it will have a specific ordering window listed on the product page.
All orders placed during this time are grouped into the same production batch.

2. Batch Cutoff

Once the pre-order window closes:

• We total all orders in that batch
• We place a bulk production order with our manufacturer
• That batch is officially locked

This allows us to produce exactly what’s needed and avoid delays.

3. Orders Placed After the Cutoff

If an order is placed after the cutoff date:

• It is automatically assigned to the next production batch
• It will have a later estimated shipping date, which is shown at checkout

This ensures earlier customers are not delayed and keeps production running smoothly.

4. Production & Shipping

Once production is complete:

• Products are shipped to us
• Orders are packed and shipped directly to customers
• Tracking information is emailed as soon as your order ships

We aim to ship all orders within 24–48 hours of receiving inventory.

Please allow 8–13 business days for production, followed by 10–13 business days for shipping.

Returns, Exchanges & Cancellations
We want you to love your purchase. However, If you change your mind, you have the right to cancel your order within 14 days of the day you receive your item(s).

Cancellations (cooling off period)
To cancel, email us at:wwcdirect@gmail.com within 14 days of delivery, stating your order number and the item(s) you’d like to return. Once you’ve told us you want to cancel, you have a further 14 days to send the item(s) back.

Returns
Returned items should be unworn, unwashed, unused and unaltered - free of stains, makeup, fragrances, or damage. They must be in a resellable condition, with their original packaging and with all tags attached.

Refunds
Once your return is received and thoroughly checked, we’ll issue your refund within 14 days if it is in factory condition (the same way it was sent out).

How refunds are paid
Refunds are made to the same payment method used for the original purchase, unless we agree otherwise.

Exchanges
If you’d like an exchange, please email us at:wwcdirect@gmail.com within 14 days of delivery. Exchanges are subject to stock availability. We can process an exchange once your return is received and checked.

Ordering with us is quick and secure. Once you add items to your basket and complete checkout, you will receive:

1. An order confirmation email with your order details.
2. A dispatch email once your order has been shipped.

If you do not receive a confirmation email, please check your spam folder or contact our customer care team: wwcdirect@gmail.com

Pre-Orders
Pre-order items will be clearly marked and include an estimated dispatch window (2-4 weeks).
Orders containing both in-stock and pre-order items may be shipped together or separately depending on availability.

Still haven’t found an answer to your question? We’re here to help! Whether you have a question about your order, need styling advice, or want more information about our products, our customer care team is ready to assist.

Email: wwcdirect@gmail.com
Hours: Monday–Friday, 12pm –5pm

We aim to respond to all enquiries as soon as possible.